Return & Refund Policy

At CEP, we strive to provide high-quality products and excellent customer service. If you are dissatisfied with a product, please review the following return and refund guidelines.

Returns

• Returns are accepted only for unopened and unused products.
• Returns must be requested within 30 days of the purchase or shipment date.
• Opened or used products cannot be returned for quality control reasons.
• Customers are responsible for all return shipping costs.
• Shipping charges are non-refundable.
• A $25.00 restocking fee will be deducted from all approved refunds.

To process a return, include:

• A copy of the invoice
• Reason for return

Returns must be shipped via UPS or FedEx only to:

Complete Equine Performance
Attn: Returns
474429 E 1120 Rd
Muldrow, OK 74948

Damaged Orders

If your order arrives damaged, you must contact CEP within 3 days of delivery. To request a replacement:

1. Take photos of the damaged box, shipping label, and product(s)
2. Email the photos and order number to info@cepoutreach.com
3. CEP will review the claim and coordinate a replacement if applicable.

Lost Packages

If a package appears lost:

• First contact the shipping carrier using your tracking number
• Then notify CEP at info@cepoutreach.com

CEP is not responsible for packages marked as delivered by the carrier. Customers may need to file a carrier claim before replacement or reimbursement can be considered.

Canadian Orders

• Refunds are not permitted on shipped Canadian orders.
• Customers may not refuse shipments once shipped.
• Refused shipments will not be refunded.